Returns & Exchanges

We do not offer exchanges.

For eligible online purchases, you must request a return within 15 days of receiving your item, and your return must be received by Birmingham Jewelry within 30 days of the original delivery date.

Returns will NOT be accepted without prior authorization. To request authorization, email info@birminghamjewelry.com with your order number and the item you wish to return. Requesting or receiving authorization does not extend the 30-day deadline.

All returns are subject to the requirements and exclusions below. Online and in-store purchases have different return and exchange terms. Please see store for in-store policy.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

• Items purchased on sale, clearance, or at a discounted price, including purchases made using an automatic discount or promotional code.

• Custom-designed, personalized, or special-order items.

• Items that have been sized, resized, engraved, set, modified, or otherwise altered at your request.

• Items marked “Final Sale.”

• Gift cards and gift certificates.

Please confirm all sizing, personalization, and order details before placing your order. An incorrect size selection or change of mind does not make a final-sale item eligible for return or exchange.

Online Return Requirements

Eligible, regular-priced items purchased at birminghamjewelry.com may be returned only if all of the following requirements are met:

• The return is requested within 15 days of delivery and received by us within 30 days of delivery.

• Prior return authorization has been obtained.

• The item is unworn, unused, unaltered, and in its original condition.

• All original tags remain attached and untouched. Items with tags that have been removed, cut, peeled, altered, or reattached are not eligible.

• Proof of purchase, original packaging, and all accompanying certificates, warranty cards, booklets, and accessories are included.

All approved online returns are subject to a 10% restocking fee. Items that do not meet these requirements are not eligible for a refund.

How to Request a Return

Email info@birminghamjewelry.com with your order number and the item you wish to return.

If your item is eligible, we will provide a return authorization number and shipping instructions. Authorization allows you to send the item for inspection and does not guarantee a refund.

Do not send a return without authorization or ship it directly to the manufacturer. Online purchases must be returned by mail unless an in-store return has been arranged with us in advance.

Shipping Costs

Original shipping and handling charges are nonrefundable. Return shipping, insurance, and related costs are the customer’s responsibility.

If we provide a return shipping label, its cost will be deducted from your refund.

Please package your return securely. We recommend a trackable shipping service and insurance covering the item’s full value. You are responsible for the item until it is delivered to us, including loss or damage during return shipping.

Refunds

Once we receive and inspect your return, we will email you with the approval or denial of your refund.

Approved refunds will be issued to the original payment method within 30 days of approval, less the 10% restocking fee and any applicable shipping charges. Your bank or card issuer may require additional time to post the credit.

Any gift returns will be refunded to the original purchaser’s payment method unless specifically requested store credit.

In-Store Purchases

In-store purchases are nonrefundable. Eligible items may be exchanged within seven days of purchase, with proof of purchase.

Items must be unworn, unaltered, and in original condition, with original tags, packaging, and accompanying documentation. All final-sale exclusions listed above apply.

Damaged, Defective, or Incorrect Items

Please inspect your purchase upon arrival. If an item arrives damaged, defective, or incorrect, contact info@birminghamjewelry.com promptly with your order number, a description of the issue, and photos so we can review and assist.

This policy does not limit any rights or remedies required by applicable law.

Order Cancellations

Order cancellations are subject to a 5% cancellation fee, calculated on the total amount of the order being canceled.

RETURN ADDRESS MUST NOT CONTAIN THE TERM "Jewelry"

BIRMINGHAM J
(Insert RA# here)
34756 Dequindre Road
Sterling Heights, MI 48310

Risk of Loss, and Title

We are not responsible or liable under any circumstances for any risk of loss or damage that may occur during any shipment of a product, no matter if we are shipping an ordered product to you or you are returning a product to us. The risk of loss and title for products ordered and purchased by you passes to you upon our delivery to the shipping carrier. For items shipped by you to us, the risk of loss and title remains with you until we physically receive the item(s) in proper condition and we acknowledge to you that we have received it/them.