Returns Policy

III.  RETURN POLICY

Returns – Rules and Limits

You may return or exchange your purchased item for up to seven (7) days after receipt of the item with original tag and in original, unused condition. If 7 days have passed since your item was received, we have no obligation whatsoever to offer you a refund or exchange. (We may, but have no obligation whatsoever to, extend this 7 day deadline in very rare, limited, special situations at our sole discretion. Any such instances shall not set a precedent for any future instances.)

To be eligible for a return:

  • Merchandise must be received within the 7-day window.
  • Merchandise must be accompanied with the original receipt.
  • Merchandise must be in original, unused condition with tags attached. The tag cannot be altered, peeled, cut, removed, etc. in order to be eligible for a refund.
  • Merchandise marked Final Sale on birminghamjewelry.com is not returnable.
  • Merchandize that is considered a special order is final sale, no exceptions. 
  • Merchandize that has been altered, set or customized according to the customers request is final sale, no exceptions. 
  • Merchandize that has been purchased on sale is final sale, no exceptions.
  • Refunds for merchandise, including items received as gifts, will be credited to the purchaser’s original form of payment for the price paid less the original shipping charges and, if applicable, pre-paid return shipping charges.

It is very important to note that in the case of a return or exchange, your item must have all tags fully attached and untampered with. Your item must be unused, unaltered, in the original packaging, and in the same condition that you received it when purchased. If the items tags have been removed, altered, cut, peeled, re-attached in any way, shape or form, your item will no longer be eligible for a refund and a refund will not be issued. 

Several types of goods may not be returned including custom designed items, special orders, and sale items, as well as gift cards, which are all final sale items. 

To complete your return, we require an original receipt or other acceptable proof of purchase.

All returnable items must be sent to us directly and not to the manufacturer if such is an entity other than us. If any items have been sent to the manufacturer or anywhere other than the address listed below, you will no longer be eligible for a refund or exchange. 

Birmingham J, Inc.
34756 Dequindre Road
Sterling Heights, MI 48310

Only partial refunds will be granted (if applicable) in the following situations: When an item is not in its original condition, or it is damaged or missing parts for reasons not due to our error. Any item that is returned more than 7 days after delivery will not be eligible for a refund.

Refunds (if applicable)

Once your eligible returned item is received and inspected by us, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund request. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or other original method of payment, within 30 days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund timely (within 30 days), please check your bank account, your credit card company, and/or your bank directly, depending on your original method of payment, as it may take some time before your refund is officially recorded or posted by them.
If you have done all of this and you still have not received your refund, you may contact us at info@birminghamjewelers.com.

Sale Items (if applicable)

Only regular priced items may be refunded; unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace via an exchange items that were defective or damaged when purchased. If you need to exchange a purchased product that is defective or damaged for the same item, send us an email at info@birminghamjewelers.com explaining the situation and then send your item to: 

BIRMINGHAM J, INC.
34756 Dequindre Road 
Sterling Heights, MI 48310

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the eligible returned item is received and approved by us, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, then we will send a refund to the gift giver (via their original method of payment) and, as a result, they will find out about your return.

Shipping

To return your eligible product, please mail it to: 

BIRMINGHAM J, INC.
34756 Dequindre Road 
Sterling Heights, MI 48310

You will be responsible for paying for your own shipping and handling costs for returning your item. Shipping and handling costs are non-refundable. If you are eligible for and receive a refund, the cost of return shipping and handling will be deducted from your refund.

We are not responsible or liable in any way for your shipment of a returned item to us, and we do not guarantee or warrant that we will receive your returned item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We recommend using registered mail and insuring the package for the full value. We do not recommend disclosing the contents of the package or writing the term "Jewelry" on the return label for security purposes. 

The time it may take for your exchanged product to reach you will vary depending on where the product is being returned to on our end.

Risk of Loss, and Title

We are not responsible or liable under any circumstances for any risk of loss or damage that may occur during any shipment of a product, no matter if we are shipping an ordered product to you or you are returning a product to us. The risk of loss and title for products ordered and purchased by you passes to you upon our delivery to the shipping carrier. For items shipped by you to us, the risk of loss and title remains with you until we physically receive the item(s) in proper condition and we acknowledge to you that we have received it/them.

DISCLAIMER

The return policy described above is solely for online purchases from www.BirminghamJewelry.com only. This return policy can not be interchanged with our in-store return policy at Birmingham Jewelry in Sterling Heights or any other store location. Any purchase made from our "brick & mortar" jewelry store is exempt from this return policy and must abide by the return policy of the physical jewelry store, Birmingham Jewelry. Any purchases made on www.birminghamjewelry.com must be returned by mail and cannot be taken into the store to be returned.